Turnaround time 

We strive to send out orders within 7-10 business days, this does not include shipping times. If you have any questions about the status of your order, please contact us at hello@mimiandruby.com


We do not accept returns, but please contact us if you have any problems with your order.

In certain cases, we do accept exchanges. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being exchanged. Any custom orders or items purchase on sale are non-exchangeable.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, is ineligible for an exchange.

Refunds (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed as discussed.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions, please don't hesitate to reach out to us at hello@mimiandruby.com