FAQ

When will my order ship?

Thank you so much for your order. As a small, mama-owned business, every purchase you make directly impacts our family. Normal turnaround times are 7-10 business days. As we approach the holiday season, turnaround times may be slightly extended. Local delivery turnaround times are also 7-10 business days. Preorder turnaround times range from 2-3 weeks. 

I saw you offer free shipping on $40+. Why is it not working for me? 

Orders $40+ are automatically eligible for free shipping. Sometimes at checkout, the standard shipping fee of $4 may show up. Make sure to check the "delivery" drop down menu and ensure you have chosen "free shipping." 

How does local delivery work? Will I get my item sooner?

Local delivery is an option we have for customers that live within a 10 mile radius of Mimi + ruby. When local customers spend $35 or more, they are automatically eligible for free local delivery. Choose "local delivery" from the "delivery" drop down menu at checkout for this option. Local deliveries apply to our normal turnaround times of 7-10 days. In some cases, orders with local delivery chosen at checkout may be shipped via USPS. 

I see you have Sezzle as a payment option at checkout...How does it work?

Sezzle is an amazing no fee, 4 installment payment option that we offer. You will never pay anything extra as the only fees Sezzle charges are to the merchant (US!). Simply set up your Sezzle account, and enjoy shopping now with only 25% payment today. See our "HOW SEZZLE WORKS" page for more details. 

https://mimiandruby.com/pages/how-sezzle-works